Shipping policy
We currently ship within the United States only.
1.Shipping Coverage
We currently offer shipping to:
· The 48 contiguous U.S. states
· Washington, D.C.
· Alaska
· Hawaii
At this time, we do not ship to the following U.S. territories, military regions, or associated areas:
· American Samoa
· Federated States of Micronesia
· Guam
· Marshall Islands
· Northern Mariana Islands
· Palau
· Puerto Rico
· U.S. Virgin Islands
· Armed Forces Americas (AA)
· Armed Forces Europe (AE)
· Armed Forces Pacific (AP)
If your shipping address is located in one of the above areas, your order may not be processed or may be canceled.
2.Shipping Options & Rates
48 Contiguous U.S. States + Washington, D.C.
We currently offer the following shipping options:
· Standard Shipping — Free
· Expedited Shipping — $8.00
Alaska & Hawaii
For orders shipping to Alaska and Hawaii:
· Standard Shipping — $10.00
· Expedited Shipping — Not Available
Available shipping methods at checkout may vary depending on your shipping address and product availability.
3.Order Processing Time
Orders are typically processed within 1–2 business days after payment is confirmed.
Please note:
· Orders are not processed or shipped on weekends or U.S. holidays
· During peak seasons, promotional events, or high order volume periods, processing times may be slightly delayed
If there is a significant delay in processing your order, we will contact you by email.
4.Estimated Delivery Time
Estimated delivery times begin after your order has been processed and shipped.
Estimated Delivery Windows
· Standard Shipping: approximately 5–12 business days
· Expedited Shipping: approximately 3–5 business days
· Alaska & Hawaii Standard Shipping: approximately 5–12 business days
Please note that delivery times are estimates only and are not guaranteed. Actual delivery times may vary due to:
· Carrier delays
· Weather conditions
· Remote delivery areas
· High seasonal shipping volume
· Other circumstances beyond our control
5.Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information, if available.
Please allow 24–48 hours for tracking information to update after shipment.
6.Incorrect or Undeliverable Addresses
Please make sure your shipping address is complete and accurate before placing your order.
We are not responsible for delays, lost packages, or delivery issues caused by:
· Incorrect or incomplete shipping addresses
· Failed delivery attempts
· Refused deliveries
If an order is returned to us due to an address issue, additional shipping charges may apply for reshipment.
7.Lost, Delayed, or Damaged Packages
If your package is lost, significantly delayed, or arrives damaged, please contact us as soon as possible.
While we will do our best to assist you, please note that once an order has been handed over to the shipping carrier, delivery timing and handling are largely outside of our control.
8.Shipping Restrictions
Some products may have shipping limitations based on:
· Delivery location
· Carrier restrictions
· Inventory availability
If a shipping restriction applies to your order, we will notify you as soon as possible.
9.Policy Updates
We reserve the right to update or modify this Shipping Policy at any time without prior notice. Changes will take effect once posted on this page.
10.Contact Us
If you have any questions about this Shipping Policy or need any help, please contact us at:
Email: info@aimoonsa.com