Contact Us

Thank you for choosing AiMoonsa. We are committed to providing you with high-quality electronic products and professional after-sales service. Whether you have questions about product functions, need help with order processing, or want to discuss business cooperation, we are here to listen and assist you wholeheartedly. To ensure that your questions are handled efficiently and accurately, please choose the appropriate contact method according to your needs.

Contact Channels

We have set up dedicated email channels for different types of needs to improve the efficiency of problem handling. Please send your questions to the corresponding email address, and our professional team will reply to you within 24 working hours.

Product Support & Technical Consultation

For all questions related to product use, function explanation, technical troubleshooting, product maintenance and other issues, please contact our product support team:
Email: support@aimoonsa.com
Applicable scenarios:
  • Product function inquiry (e.g., how to use a certain function, parameter explanation)
  • Product fault handling (e.g., product failure, abnormal operation)
  • Product maintenance and after-sales support
  • Other product-related technical questions

Order & Business Cooperation

For questions related to independent station orders (order query, payment, delivery, return and exchange) and business cooperation (wholesale, customization, agency, etc.), please contact our order and business team:
Email: info@aimoonsa.com
Applicable scenarios:
  • Independent station order inquiry (order status, delivery time, logistics tracking)
  • Order payment, refund, return and exchange related issues
  • Business cooperation consultation (wholesale, OEM/ODM customization, agency cooperation)
  • Other order and business-related questions

Service Commitment

At AiMoonsa, we value every communication with you. We promise to:
  • Reply to all valid emails within 24 working hours (excluding weekends and holidays)
  • Arrange professional personnel to follow up your questions until they are properly resolved
  • Record your suggestions and feedback carefully, and continuously optimize our products and services

Tips for Efficient Communication

To help us handle your questions more quickly, please pay attention to the following points when sending emails:
  • Clearly indicate the subject of the email (e.g., "Product function inquiry - [Product Model]", "Order inquiry - [Order Number]")
  • Provide detailed information about your question (e.g., product model, order number, specific symptoms of the problem, relevant screenshots or videos if possible)
  • Leave your valid contact information so that we can contact you in time if we need further confirmation
We are always here to serve you. Your trust and support are the driving force for AiMoonsa to move forward. Looking forward to your contact!
AiMoonsa —— Focus on High-Quality Electronic Products, Serve Global Customers